Case Study

How a Leading EV Brand Onboarded Dealers 3X Faster

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About the Client

A rapidly growing electric vehicle manufacturer in India, part of a renowned mobility group, is redefining urban and commercial logistics through sustainable small commercial EVs. Launched in 2023, the company has introduced high-performance electric SCVs with strategic charging partnerships and strong after-sales support.

Industry

Manufacturing

Size

5,000-10,000

Key Results

  • The implementation of the solution had measurable impact across efficiency, compliance, and experience metrics:
    MetricBeforeAfter
    Onboarding Turnaround Time10–12 Days< 5 Days
    Manual Process Dependency100%< 20%
    Data RedundancyHighEliminated
    Compliance VisibilityLowFull Audit Trail
    Dealer SatisfactionModerate2x Improvement

Product and Key Checks Offered

The Challenges

  • Inconsistent Onboarding Workflows: Manual, ad hoc processes led to delays, errors, and duplication.
  • No Central Repository: Siloed information across teams prevented transparency and slowed down approvals.
  • Redundant Information Requests: Dealers faced frustration due to repeated document submissions.
  • Compliance Gaps: Inadequate audit trails and inconsistent documentation created regulatory risks.
  • Lack of Process Visibility: Internal teams couldn’t track onboarding progress in real-time.

The Solution

To solve these pain points, a digital, end-to-end onboarding and due diligence platform was implemented, delivering:
  • Centralised Dealer Management Portal: A single source of truth for all dealer data and documents, accessible across departments.
  • Standardised Workflows: Pre-defined onboarding flows with conditional logic, escalations, and automated alerts.
  • Document & Background Verification: Automated ID validation, business checks, and financial due diligence to reduce manual effort.
  • Real-Time Dashboards: Visual progress trackers for operations, business, and compliance teams.
  • Audit-Ready Logs: Full traceability of actions taken during the onboarding lifecycle.

Conclusion

By digitising dealer onboarding and due diligence, the EV manufacturer unlocked faster go-to-market capabilities, greater internal efficiency, and a stronger compliance framework—laying the foundation for sustainable growth at scale.

Case Study

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The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.

- Mr. Satyasiva Sundar Ruutray
Vice President, F&A Commercial,
Greenlam

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